Booking, Tickets & Payment
You can book your trip via our Customer Service team, selected travel shops, or on our website. After booking, you’ll receive a confirmation together with an invoice. We don’t send separate payment receipts; instead, we’ll contact travelers if a payment becomes overdue.
Please check your confirmation carefully and make sure all booking details are correct.

Cancellations & Cancellation Protection
If you need to cancel, do so as soon as the reason arises and before the trip starts. Cancellations are handled by our Customer Service or our duty phone at 1-800-671-2510.
If you have cancellation insurance (through us or a third party), your refund will follow the policy’s terms and conditions.

Baggage – Delayed or Damaged
If your baggage is damaged or does not arrive, report it immediately in the baggage hall at the airport. Ask airport staff for help if needed. Make sure you receive the original damage report (a PIR—Property Irregularity Report). Airlines require this document for any compensation claims. Details on liability, compensation limits, and conditions are provided by the airline and your travel insurer.

Flights
Airport check-in typically opens 2 hours before departure. Check-in usually closes 60–90 minutes before departure—always follow the times on your travel documents.
Airlines generally try to seat passengers on the same booking together, but adjacent seats cannot be guaranteed. Where available, consider pre-selecting seats directly with the airline. Online check-in (when offered) is recommended to save time at the airport.

Passports & Visas
You are responsible for having all required documents in order—e.g., passport, visas, certificates, and insurance—before you travel. Some countries require that your passport be valid for several months beyond your return date and that it contains blank pages; check the rules well in advance. Our Customer Service is happy to assist with the visa process at no charge.

Insurance
Comprehensive travel insurance is important. Always verify what coverage you already have and what your policy includes (medical care, trip cancellation/interruption, baggage, etc.).

Traveling with a Disability or Reduced Mobility
We want every traveler to have a great experience. Please tell us about your specific accessibility needs at the time of booking so we can plan appropriately.
Some hotels offer accessible rooms, but public areas may still involve steps (e.g., to reception or the pool). If you use a wheelchair, contact us when you book so we can arrange assistance for boarding and disembarking the aircraft. Airlines must approve assistive devices (such as electric wheelchairs or oxygen) in advance; please inform us before booking or no later than 48 hours prior to departure so we can request approval.

Special Requests
If you have requests—such as sitting near friends on the coach, dietary needs, or accessibility preferences—please let us know when booking so we can inform hotels and other partners in good time. We’ll do our best, but requests are not guaranteed and depend on availability and supplier policies. Travelers with gluten intolerance may wish to bring their own bread as a backup.

Times During the Trip
All times are local. Many are approximate and can be affected by various factors. Arrival times to cities or hotels are estimates and depend on traffic and weather. Ferry schedules, excursions, and meal times may change. Note that opening hours for shops, restaurants, and museums can be affected by national holidays.

Hotels
Our hotels are typically good mid-range or better. Each property is classified by the local authorities, and scales vary by country. A hotel’s classification may change seasonally (summer/winter) or after renovations; we always display the current classification.
For en-route overnight stays, hotels are often outside or on the outskirts of the city to offer good value, often business-style properties. On Christmas market trips, hotels are usually central and within walking distance of the markets. More details and maps for each hotel appear on our website under the specific trip.
According to international practice, hotel rooms are available until 12:00 (noon) on the day of departure (sometimes 10:00), even if your transfer departs in the evening/night or the following morning.

Our Guarantees
We are proud to hold the highest possible credit rating, AAA, from Soliditet/Bisnode. We also provide the statutory Swedish travel guarantee (resegaranti) to the Kammarkollegiet (www.kammarkollegiet.se).

Feedback During/After the Trip
Many of our trips visit countries with different cultures and dining habits—please keep this in mind when choosing a holiday abroad. If something isn’t right during your trip, notify the tour staff on the spot so we can address it immediately. After you return, we appreciate you taking a moment to complete the evaluation form we send you.

Itinerary Changes
Changes to the planned arrangements can occur, including shortly before departure. Examples include delayed flights elsewhere causing schedule changes, a hotel pool requiring urgent repairs, or new nearby construction affecting views. If we learn of a material change, we will notify you in writing or by phone. If the change has a decisive impact on your trip, we will offer an alternative if possible or refund all or part of the price, as applicable.

Tour Managers
We’re proud of our team of tour managers. They have the freedom to bring their own style to each departure, and their diverse backgrounds and interests create a positive variety for our travelers. You can find out who is scheduled to guide your trip on our website or by calling our office well before departure. Please note that tour-manager assignments are preliminary and may change; this does not affect the quality of the trip.

Excursions
On many trips you can pre-book excursions if they’re not already included. Each trip page describes what’s available and how to book. Some excursions or activities require a minimum (or have a maximum) number of participants. Local regulations, weather, or other circumstances may lead to rescheduling.

Customize Your Trip
On many tours you can arrive before the program begins or stay on after it ends. Pre- and post-night hotel options are shown during the booking process on our website.

Group Size
We operate small-group tours. All departures are guaranteed, and typical group size ranges from 2 to 20 travelers, unless stated otherwise.