Below are the travel terms and conditions for Rolfs Tours. These terms apply to all our trips unless specific travel terms apply to the particular trip. For trips with special terms, this will be stated in the trip presentation or in a separate contract. Where the travel terms deviate from the General Terms and Conditions for Package Travel, Rolfs Tours' travel terms take precedence, as the General Terms are an industry standard that may be waived in certain cases. Rolfs Tours' special terms are indicated in italic text below.
1. Registration
You register electronically via our website, by email, or by phone. The right of withdrawal that otherwise applies to distance sales does not apply to the purchase of travel services. The agreement between the parties is considered concluded upon confirmed booking and implies acceptance of the trip's travel terms. The booking confirmation must be checked thoroughly as soon as it is received. Please ensure that the names of all travelers match their passports. Any errors must be corrected before payment of the deposit. Later changes may incur a fee.
2. Deposit and Final Payment
Payment terms are stated on your invoice.
If payment is not made within 2 days after the due date, Rolfs Tours is free to cancel the booking. Travel documents are sent by email approximately 2 weeks before departure.
The terms in this section deviate from the standard as described in the General Terms and Conditions for Package Travel, due to guarantees and obligations to subcontractors.
3. Changes and Deviations During Travel
For additional flight ticket bookings, i.e., bookings of flights outside our group and connecting tickets, these must be paid within 7 days. The amount is non-refundable. When booking flights outside our group tickets and/or purchasing a trip without transport to/from the starting point, it is the traveler's responsibility to arrive at the agreed place and time for further transport/program with the group. Any delays or absence by the traveler do not entitle to a price reduction or compensation for missed arrangements, whether for all or part of the program.
Rolfs Tours is not responsible for losses resulting from the traveler's own bookings of transport or other travel services that cannot be used due to changes in the scheduled times for the group's travel or flight times when the changes are due to circumstances beyond the organizer's control. Please note that most airlines cancel the return flight if the outbound flight is not used.
Certain changes may be possible after the booking is confirmed, subject to a fee. If Rolfs Tours can accommodate the new requests, a change fee of NOK 500 per person will be charged. In addition, any fees required by airlines and/or other subcontractors apply. Please note that when traveling with scheduled flights, different airlines have varying deadlines for changes.
Changing a confirmed trip to another destination or departure date is considered a cancellation, and the cancellation fee applicable at the time of cancellation will apply, see section 4.
4. Cancellation with Fee
The traveler has the right to cancel the trip as follows:
4.1. Upon cancellation, the traveler loses 50% of the amount paid as a cancellation fee. However, the minimum registration fee applies. The size and date of payments are set according to advance payments to suppliers. These vary from departure to departure.
4.2. If cancellation occurs within 14 days before departure, the traveler must pay the full price of the trip.
4.3. Some trips may have different cancellation conditions than points 4.1-4.3. If so, this will be shown on the booking confirmation.
4.4. Taxes and fees for flights are never refunded.
The terms in this section deviate from the standard as described in the General Terms and Conditions for Package Travel, due to guarantees and obligations to subcontractors.
5. Cancellation Due to Extraordinary Circumstances
The travel industry and Rolfs Tours follow the travel advice of the Ministry of Foreign Affairs. As a general rule, the traveler has the right to cancel their trip if, at the destination or in its immediate vicinity, within the last 14 days or less before the trip starts, acts of war, natural disasters, dangerous infectious diseases, or other similar events occur, and there is reasonable reason to believe that these conditions will also exist on the departure date. In case of cancellation for the above reasons, the amount paid will be refunded. However, the trip cannot be canceled for the above reasons if the event forming the basis for the cancellation was or should have been known at the time of booking.
A trip may be canceled/changed without liability for compensation* by Rolfs Tours if:
5.1 There are not enough participants registered for the trip, see section 8. Rolfs Tours must notify the traveler of any cancellation of the trip no later than 20 days before departure.
5.2 Unavoidable and extraordinary circumstances beyond Rolfs Tours' control occur. Examples include: Risk of war, natural disasters, dangerous infectious diseases, labor disputes, or similar.
5.3 Conditions at the destination/along the travel route make it risky or unreasonable to carry out the trip, and which Rolfs Tours could not reasonably foresee. For points 5.2 and 5.3, the assessment will consider, among other things, the travel advice of the Ministry of Foreign Affairs and statements from local authorities.
If Rolfs Tours cancels a trip and the deadline for payment of the final amount has passed, non-payment at the time of cancellation is considered a cancellation by the customer, and the same fees as for a regular cancellation will apply.
*Liability for compensation must not be confused with the customer's right to a refund of their balance if Rolfs Tours cancels a trip.
6. Travel and Cancellation Insurance
Rolfs Tours recommends all travelers have valid travel insurance that should also cover possible repatriation, as well as a European Health Insurance Card for travel in Europe. Rolfs Tours recommends purchasing cancellation insurance if this is not included in the travel insurance. The traveler is responsible for obtaining the necessary insurance. Rolfs Tours is not responsible for situations and conditions the traveler could have insured against and which are not due to the organizer or anyone for whom they are responsible.
7. Passport and Visa
Although there is no passport requirement within Schengen, many airlines and hotels will still require valid identification. Outside Norway, Rolfs Tours recommends a passport as valid identification. Some of our partners consider a passport the only valid form of identification, even in Europe. Please note that in some cases, the passport must be valid for at least 6 months after the return date. This may also apply to travel within Europe. Visa requirements for relevant destinations are stated in the trip program on our website. If the traveler does not travel with a Norwegian passport, they must check visa requirements for their citizenship for the relevant destination. It is the traveler's responsibility to have a valid passport/ID and any necessary visa for the trip, both for themselves and anyone they book for.
8. Reservations
Unless otherwise stated in the program, a group trip is based on a minimum of 20 paying participants. With fewer participants, Rolfs Tours may cancel the trip, increase the price, or offer the trip without a Norwegian tour leader. This must be communicated to the traveler no later than 20 days before departure.
Price changes due to circumstances beyond Rolfs Tours' control are reserved. Such circumstances include currency changes, changes in transport prices, and increases in public taxes and fees. Rolfs Tours reserves the right to invoice a price supplement as a result of any changes. This applies both ways, and the traveler has the right to a price reduction if costs decrease. Any price supplement will be notified no later than 20 days before departure. If the supplement exceeds 8 percent of the trip price, the traveler may cancel the agreement.
Travelers who have booked a double room/cabin or share in a twin room must pay a single room supplement if the other party cancels or if no additional person of the same gender registers to share the room. If this applies, the traveler will be contacted and an additional invoice sent before the trip. This is not a valid reason to withdraw from the trip.
Information about flight times and airlines is preliminary until the ticket is issued. Reservations are made for possible typographical errors in the program or on the website. Significant changes occurring after booking must be communicated to the traveler in writing.
The trip may be affected by circumstances beyond Rolfs Tours' control, such as weather, accessibility, labor disputes, and similar. If such circumstances create obstacles to carrying out the trip, Rolfs Tours will make necessary adjustments, for example, to the itinerary and content, change of transport and accommodation. Rolfs Tours will strive to replace affected parts of the trip with equivalent alternatives.
9. Traveler's Duties
The traveler must be able to handle their own luggage and travel without assistance. Special needs during the flight and the trip must be stated at registration. Please note that the tour leader cannot provide special assistance to any participant during the trip.
It is the participant's responsibility to be in sufficiently good physical and mental condition and health to participate in the trip. It is the participant's responsibility to check with their doctor if unsure about participation. For certain trips, Rolfs Tours may require the traveler to provide confirmation from a doctor before departure that they are medically fit to participate. This will be stated in the trip program. If the participant does not obtain such confirmation and cannot participate, the same fees as for a regular cancellation apply, see section 4.
The traveler is required to follow the rules given by public authorities and Rolfs Tours' representatives and must not behave in a way that is a nuisance to fellow travelers or others. If the traveler grossly neglects their duties, they may be denied participation or excluded from the rest of the trip, without claiming compensation or price reduction from the organizer. If excluded after the trip has started, the traveler may be required to bear the costs of changed return travel. The traveler may be held liable for damages if they intentionally or negligently cause the organizer loss, including by not complying with the provisions mentioned above.
The traveler may be held liable for damages if they intentionally or negligently cause the organizer loss, including by not complying with the provisions mentioned above.
10. Traveler's Duty to Report Deficiencies
The traveler must notify without undue delay if they discover a deficiency in the trip. If the deficiency is discovered after the trip has started, the traveler must complain on site to Rolfs Tours' tour leader or customer service, so that they have an opportunity to correct the deficiency. If a problem cannot be satisfactorily resolved on site, a written complaint may be submitted to Rolfs Tours no later than two weeks after return. If the complaint is not satisfactorily resolved for the traveler or Rolfs Tours, the case may be referred to the Package Travel Complaints Board.
11. General Terms
Reference is made to the Package Travel Act of 15.06.2018, as well as the General Terms and Conditions for Package Travel of 01.07.2018 and in particular their wording that "Information provided in catalogs or brochures or other information material prepared or referred to by the organizer is considered part of the agreement".
12. Member of Kammarkollegiet in Sweden
Rolfs Tours provides travel guarantees to Kammarkollegiet in Sweden as security for your trip.
13. Marketing
When you book the trip, you are connected to marketing mailings such as newsletters. If you do not wish to receive them, there is an option to unsubscribe in each mailing.
14. Personal Data in the App
14.1. When you book your trip, you consent to personal data being displayed in participant lists and on your profile page in our app according to points 14.2–14.6 below.
14.2. Your name in the profile is always displayed as you have provided it. You can change the name to whatever you wish.
14.3. Your name appears in our participant lists. The participant lists are only visible to participants in your group.
14.4. Your profile shows how many trips you have taken with Rolfs Tours.
14.5. Your profile shows which trips you have participated in that the person viewing your profile has also participated in.
14.6. Visibility can be adjusted directly in the app or by contacting customer service.
GENERAL TERMS AND CONDITIONS FOR PACKAGE TRAVEL - click here