These Terms apply to bookings by U.S. residents for travel services we organize or sell, including packages combining flights with hotels and excursions. By booking, you accept these Terms for yourself and everyone on your booking.

No sales to certain U.S. states. We do not accept bookings from residents of California, Florida, Washington, or Hawaii. You represent that each traveler’s primary residence is not in CA/FL/WA/HI. We may cancel and refund (less unrecoverable third-party costs) any booking that we reasonably determine violates this restriction.

Note: These U.S. Terms are separate from your Swedish SRF-based terms, which continue to apply to Swedish customers.

Package: a prearranged combination of at least two travel services sold at a total price.

Supplier: an airline, hotel, ground operator, cruise line, or excursion provider.

Merchant of Record (MOR): the party that charges your card for a specific component (e.g., an air ticket).

1. Total price: Any advertised or displayed price for air travel (or a package including air) is the total price you pay, with mandatory taxes/fees included. Optional services are not pre-selected at checkout.
2. Post-purchase price increases: After you pay a deposit or the full amount, we will not increase the price, except for increases in government-imposed taxes/fees, and only if you gave written consent before purchase (we will present an e-signature consent if ever applicable).
3. Currency: Quotes are in USD unless stated otherwise; your bank may apply FX or international fees.

1. Deposit: The deposit amount is trip-specific and will be displayed during the booking process and on your confirmation; unless stated otherwise, deposits are non-refundable because we immediately commit funds to third-party suppliers on your behalf.
2. Final payment: Due on the trip-specific timeline shown at checkout and on your confirmation.
3. Traveler information: You must promptly review confirmations and ensure names exactly match passports; airlines/suppliers may charge for corrections.
4. Card charges: Your card will be debited at the time of booking for deposits and at the time of final payment for any remaining balance, unless otherwise displayed during checkout.

1. Name or itinerary changes after ticketing are often treated as cancellations/rebookings by airlines and may require paying fare differences and fees.
2. Transfers: You may transfer your booking to another traveler who meets all conditions; we may charge reasonable transfer fees limited to our actual costs.

1. Trip-specific policy: Unless otherwise stated at checkout/confirmation, the cancellation schedule for your itinerary forms part of your contract and governs any refunds/fees.
2. Airline taxes/fees: Refundability of ticketed components follows the airline’s fare rules and U.S. law; where DOT requires a refund, we will comply (see §8).

1. General: We may modify itineraries when reasonably required (e.g., schedule changes, safety, supplier issues) and will notify you promptly.
2. No minimum participants: For U.S. customers we do not cancel departures due to low enrollment.
3. Force majeure: We are not liable for nonperformance caused by events beyond our reasonable control (e.g., war, strikes, severe weather, natural disasters, public-health events). If services cannot be provided, we will seek refunds/credits from suppliers and pass through any amounts we recover.

1. Operating carrier disclosure: Where a flight is “operated by” another carrier, we will disclose the operating carrier on the first display and again at purchase.
2. Cancellations or significant changes: If an airline cancels your flight or makes a significant change and you reject the alternatives, a prompt refund is required. If we were MOR for your air ticket, we will issue the refund within 7 business days for card payments or 20 calendar days for other payments, consistent with DOT rules. If the airline was MOR, we will assist you in obtaining the refund under DOT requirements.

You are responsible for passports, visas, vaccinations, COVID/health measures, timely check-in, and compliance with entry rules. We are not liable for denial of boarding/entry due to your documentation.

We strongly recommend travel insurance (trip cancellation/interruption, medical, baggage, evacuation). If we sell insurance to U.S. residents, we do so under a properly licensed arrangement; otherwise we may refer you to licensed providers. (We are not the insurer; claims are handled by the insurer per policy terms.)

Many services are provided by independent Suppliers subject to their own terms, conditions, and liability limits (including airline treaties). Optional, locally purchased excursions are not part of your package unless expressly stated.

Bookings by or for sanctioned persons, or involving destinations/services prohibited to U.S. persons (e.g., tourist travel to Cuba) will be canceled. You are responsible for ensuring your travel is authorized under U.S. law (e.g., an OFAC general or specific license).

We welcome customers with disabilities; please tell us your needs before booking so we can confirm feasibility with Suppliers. Accessibility standards vary by country; some sites/vehicles may be inaccessible. We may require a companion if necessary for safety.

You must follow lawful instructions from our staff/Suppliers and local laws; you are responsible for damage you cause. Please contact us before initiating a card chargeback so we can resolve any issue quickly; this request does not limit your chargeback rights under card-network rules or applicable law.

To the fullest extent permitted by law, you agree to indemnify and hold harmless Rolfs from third-party claims, damages, or costs (including reasonable legal fees) arising from your breach of these Terms (e.g., misrepresenting your state of residence to circumvent §1).

To the maximum extent permitted by law, Rolfs is not liable for acts/omissions of independent Suppliers or for indirect, incidental, special, consequential, or punitive damages, or loss of enjoyment. Our total liability for claims other than personal injury and other than claims based on our gross negligence or willful misconduct is limited to the amounts you paid us for the affected booking. Nothing here limits liability where such a limitation is prohibited by applicable law.

1. Informal resolution first. Email legal@rolfstours.com with “Dispute” in the subject; we’ll try to resolve within 30 days.
2. Arbitration & rules. Any dispute with a U.S. resident arising out of or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules; remote/virtual hearings are permitted. The Federal Arbitration Act (FAA) governs this clause’s enforceability. Either party may bring a qualifying claim in small-claims court.
3. Class/representative actions waived. Only individual claims may be brought.
4. Mass-arbitration protocol. If 25 or more substantially similar demands are filed against us by the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules (including any fee schedules and “process arbitrator” procedures) will apply, and the arbitrator(s) may use batched proceedings, bellwethers, or sampling where permitted.
5. Opt-out. You may opt out of arbitration within 30 days after your first U.S. booking by emailing arbitrationoptout@rolfstours.com (include legal name and booking number).
6. Venue & law. For U.S. residents, New York law governs except that the FAA governs arbitration.
7. New Jersey notice. Nothing in these Terms limits any rights of New Jersey consumers that cannot be waived under New Jersey law (including the Truth-in-Consumer Contract, Warranty and Notice Act, TCCWNA).

1. Notice-of-claim: You agree to send us written notice of any claim within 60 days after the trip ends (this helps us investigate and is a condition to fee-shifting below; it does not reduce statutory refund rights).
2. Time limit: Any claim must be filed within one (1) year of the trip end date where permitted by law; this does not limit claims for personal injury where a longer period is required.
3. Complaints: Complaints regarding booked services must be submitted within a reasonable time, and no later than 60 days after the relevant service or trip end, to preserve your rights.

Assignment, severability, entire agreement, electronic signatures/consent, and no-waiver apply. We may update these Terms; the version in effect at booking applies.